Frequently Asked Questions
how to choose an reputation management agency?
Look for an agency that's transparent about what's actually included at each price tier, monitors the review platforms that matter most for your business, and can show you a clear process for how negative reviews get handled — not just promises of a five-star rating.
how much does a reputation management agency cost?
Pricing varies by scope. Our Basic plan is $225 per month covering review monitoring and response on the primary platforms; our Advanced plan is $350 per month plus the Marqii Pro platform fee, which covers listings management across 70+ platforms and automated menu management for restaurants.
how do reputation management companies work?
Reputation management companies typically monitor review platforms and business listings continuously, draft and (with approval) respond to reviews in your brand voice, and correct inaccurate business information wherever it appears online — so you're not doing that monitoring and correcting yourself.
What services does your agency offer?
We offer reputation management — monitoring and responding to reviews — business listings management to keep your name, address, phone number, and hours accurate everywhere, and for restaurants, automated menu syncing across delivery platforms.
How do you monitor online reviews?
We track new reviews across your connected platforms in real time and draft responses in your brand voice for your approval, so nothing sits unanswered for long and you stay in control of what actually gets posted.
What platforms do you cover?
The Basic plan covers Google, Yelp, Facebook, and TripAdvisor. The Advanced plan extends coverage across 70+ platforms through Marqii Pro, including delivery platforms for restaurant clients.
How do you ensure listing accuracy?
We audit your existing listings for inconsistencies, correct inaccurate business information, and — on the Advanced plan — keep your name, address, phone number, hours, and photos synchronized across every connected platform automatically.
Can you update restaurant menus?
Yes — on the Advanced plan, menu updates sync automatically across your website, Google, and delivery platforms like DoorDash, Uber Eats, and ezCater, so a single change updates everywhere at once.
What are your pricing plans?
We offer two plans: Basic at $225 per month for review monitoring and response, and Advanced at $350 per month plus the Marqii Pro platform fee, which adds full listings management and automated menu sync.
Does Creativ Misfits offer a basic plan?
Yes — the Basic plan is $225 per month and covers review monitoring and response across Google, Yelp, Facebook, and TripAdvisor.
What does the advanced plan include?
The Advanced plan includes everything in Basic plus listings management across 70+ platforms and, for restaurants, automated menu syncing — all powered by Marqii Pro, billed at cost with no markup.
How does Marqii Pro enhance services?
Marqii Pro is the platform behind our Advanced plan's listings and menu automation — it keeps business information and menu data synchronized across dozens of platforms without manual updates on every individual site.
How do you build business trust?
Trust comes from consistent, prompt responses to reviews and accurate information everywhere a customer might find your business — inconsistent hours or an unanswered bad review both erode the confidence a potential customer has before they ever walk in.
Can you improve search rankings?
Accurate, consistent listings and active review management are known local SEO ranking factors, so reputation management supports search visibility — though we don't guarantee specific ranking positions, since many other factors are involved too.
What is your process for onboarding?
Onboarding starts with an audit of your current review profiles and listings accuracy, followed by setup and — for Advanced clients — connecting your Marqii Pro account, before ongoing monitoring begins.
How long does reputation management take?
Setup and initial cleanup typically happen within the first few weeks, but reputation management itself is ongoing — monitoring, responses, and listing accuracy are maintained continuously as part of the monthly service.
What results can I expect?
Results vary by starting point and market, so we don't promise a specific star rating or review volume. What we do commit to is prompt response to every review and consistent, accurate information across every platform you're on.
Do you handle negative reviews?
Yes — we monitor for negative reviews and draft a thoughtful response for your approval. We can also flag reviews that violate a platform's policies for removal requests where applicable.
How do you respond to feedback?
We draft responses in your brand voice — acknowledging the feedback, addressing the specific concern where appropriate, and inviting further conversation offline for anything that needs more than a public reply.
What is included in listing management?
Listing management covers auditing and correcting your business name, address, phone number, hours, and photos across every connected platform, then keeping that information synchronized as anything changes.
How often are menus updated?
Menu updates sync automatically whenever you make a change — there's no separate manual step required across each delivery platform once your menu is connected through Marqii Pro.
What is the goal of your service?
No — our plans are month-to-month. We do offer discounted rates for clients who commit to a 3-month (5% off) or 6-month (10% off) term, but there's no requirement to sign a long-term contract.
How do you attract more customers?
Accurate listings and well-managed reviews both directly affect whether a prospective customer chooses your business over a competitor — most people check reviews and confirm hours or location before ever visiting.
Can your services drive revenue?
Reputation and listings accuracy influence customer decisions, but we don't guarantee specific revenue outcomes since that also depends on your product, pricing, and market. What we commit to is making sure your online presence isn't costing you customers before they even reach out.
What makes your agency unique?
We're upfront about what's actually included at each tier, pass Marqii Pro costs through at cost with no markup, and build reputation management around your specific industry — restaurants get menu sync, multi-location brands get franchise-level consistency.
How do you measure success?
We track review response time, review volume and sentiment trends, and listing accuracy across your connected platforms, and report on all of it so you can see exactly what's happening month to month.
What if I have multiple locations?
Multi-location reputation management is built around keeping every location's listings and reviews managed consistently, with reporting that lets you see performance across the whole group or drill into a single location.
Can you help my restaurant grow?
Reputation and listings management supports growth by making sure your online presence — reviews, hours, menu — reflects your restaurant accurately everywhere a customer might look before deciding to visit.
What is your customer support like?
You'll have a direct point of contact for questions about your account, and review responses go through your approval before anything gets posted publicly, so you're never surprised by what's said on your behalf.
How do I get started?
Start with a discovery call where we review your current reviews and listings, walk through which plan fits your business, and outline next steps to get monitoring active.
